Excellent 4.9 out of 5

30 Days

Return window from delivery

Full Refund

Back to original payment method

Easy Process

Just contact us to start

5–10 Business Days

For refund to process

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Returned within 30 days of the delivery date
• In its original condition — not damaged due to misuse
• Includes all original accessories and packaging where possible
• Accompanied by proof of purchase (order number or confirmation email)

2. How to Start a Return

To initiate a return, please follow these steps:

1. Email us at support@relaxthera.com with your order number and reason for return
2. Our team will respond within 24 hours with return instructions
3. Pack the item securely and ship it to the address provided
4. Once received and inspected, your refund will be processed within 5–10 business days

3. Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to post the refund.

4. Damaged or Defective Items

If your KneadFlow™ Pro arrives damaged or defective, please contact us within 7 days of delivery at support@relaxthera.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective. We recommend using a trackable shipping service to ensure your return is received safely. RelaxThera is not responsible for items lost in return transit.

6. Non-Returnable Items

The following items cannot be returned:

• Items returned after 30 days of delivery
• Items damaged due to misuse, accidental damage or unauthorised modification
• Items without proof of purchase

7. Exchanges

We currently do not offer direct exchanges. If you would like a different product, please return your original item for a refund and place a new order.