Excellent 4.9 out of 5

1. Information We Collect

When you visit our store or place an order, we may collect the following information:

• Name, email address, and contact details
• Billing and shipping address
• Payment information (processed securely — we do not store card details)
• Order history and preferences
• Device and browser information (via cookies and analytics tools)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to customer support enquiries
• Send promotional emails (only with your consent)
• Improve our website and product offerings
• Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist in operating our store (such as payment processors, shipping carriers and email platforms), solely for the purpose of fulfilling your order and improving our services. These providers are contractually obligated to keep your data secure.

4. Cookies

We use cookies to enhance your browsing experience, remember your preferences and analyse site traffic. You can disable cookies in your browser settings at any time, though some features of our store may not function properly as a result.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for up to 7 years for accounting and legal compliance purposes.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent for marketing communications at any time
• Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at support@relaxthera.com.

7. Security

We implement industry-standard security measures including SSL encryption and secure payment processing through Shopify's PCI-compliant infrastructure. While we take every precaution to protect your data, no method of transmission over the internet is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.